In some cases, you may received a "SMTP/IMAP" error message, and been unable to connect your inbox to Warmbox.
There may be different reasons for this issue:
Your email address/password combination may not be not correct
If you are using a "Outlook 365" set-up, your password may not be a "Third-party app password". Follow this guide to generate one
If you are using a "Other - SMTP" set-up, the parameters (SMTP Username, Password, Host, or Protocol) you have enter may not be correct
We invite you to re-check the information you entered.
If you are stuck, you can reach us directly on our Intercom live chat.